Frequently Asked Questions

Please write to us at info@gumnut.com.au.
or can use our contact us page or you can use our direct messaging system by clicking on the chat button on the lower right of the site.

We use Australia Post for all orders. You’ll be asked to select a delivery method during checkout.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. There are some exceptions though, so please check our shipping policy page for more details.

It depends on where you are. Orders are processed within 2 business days here and typically can take 3-10 business days to arrive for standard parcel post. Overseas deliveries can take anywhere from 7-20 days. Tracking details will be provided in your shipping confirmation email.

Yes, if you contact us within an hour or two from submission we can generally update your orders address in time before its processed, we typically ship within 1 to 2 next business days, so the quicker you let us know, the more likely we can update the address.

Please check out our Shipping policy page here: 
https://www.gumnut.com.au/pages/shipping-policy

Yes, just contact us via email, chat or contact us form, and let us know which upcoming products you are interested in, and we will then add you to our expression of interest system, we will then let you know when the product your interested in becomes available.

Probably! We have tens of thousands of products in our system, but not all of them are online just yet. Also, even if a product is out of stock on our website, there is a chance we can order it in for you.

Please check out our returns policy page here:
https://www.gumnut.com.au/pages/returns-policy

Unfortunately, we cannot offer in-person pickups right now. Gumnut is associated with Mind Games Melbourne, and we recommend their locations for a friendly local game store experience. (Please note, range and prices will differ across Mind Games stores and Gumnut.)

Yes! Just enter your email into the newsletter signup box at the bottom of the page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Sorry about that! There are tens of thousands of products in our system, so some mistakes can slip through. Please email us at info@gumnut.com.au to let us know.